License types in Microsoft Dynamics CRM 2013 On-Premise and Online

With the release of Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ’13 Update, Microsoft has introduced a new multi-tiered licensing model that extends the licensing flexibility that is currently offered to on-premises customers and introduces the same level of flexibility for online customers. This proves the organization's strategy towards customers success.

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CONVERGENCE 2014 IS GOING TO BE AMAZING!

Convergence is that one moment in time when the Microsoft Dynamics community members come together to share “Aha!” moments. It’s their chance to network with other Dynamics users, see things for the first time, learn about the latest features and updates, get answers to tough questions from Microsoft product experts, and find new ways to stay ahead of their competition.

Dynamics CRM 2013 - On-Premise and Online Licencing Model

Microsoft Dynamics CRM Online:
Software Subscription. You pay a monthly subscription fee per named user for on-demand software hosted by Microsoft. In this model your company does not own the software. Maintenance fees are included in the cost. Includes Sales, Service, Marketing Functionality.
5 user minimum

Licensing Model

• Professional at $65 per user per month and will include sales force automation, marketing and customer service. This is the traditional CRM suite and will be the most popular choice for most customers

• Basic at $30 per user per month and will include more limited sales, marketing and service for users who need to manage leads, accounts, contacts, cases and access custom applications or reporting

• Essential at $15 per user per month is intended for users who need to access to custom applications developed in house or by ISVs

Microsoft Dynamics CRM On Premise:
Software Purchase. You pay a one time fee to purchase the CRM server license and named user licenses and have it installed on your own servers/hardware. In this model your company owns the software. Includes Sales, Service, Marketing Functionality. No user minimum.

The Microsoft Dynamics CRM Server is $3938 per instance.

Licensing Model

• Professional version is priced at $984 per user and $787 per device
• Basic version is $342 per user and $236 per device 
• Essential version is $79 per user or device

Free non-production instances and free storage in Dynamics CRM Online 2013

As some of you have already noticed, with Dynamics CRM Online 2013, we offer a free non-production instance and free storage.  Exciting, isn’t it? If you are not aware of this offering, please read on to learn more about this and how the non-production instance and free storage tie up with your CRM application.

Get the full details on MSDN site MSDN site.

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Hey where is Duplicate Detection in CRM 2013

So what is Duplicate Detection? Provides the ability to show potential duplicate records on the client side when creating or updating records

But unfortunately this has been removed from CRM 2013 :( hopefully Microsoft will bring this feature back.

I can't go back to my customers and tell them this sad story, so instead of jumping directly to a conclusion I tried my luck on internet and think what, I found a solution on Microsoft CodePlex open source site.

Enjoy!

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CRM Email Router service interruption...‏

It was near to New Year and I started receiving support call from one my prestigious clients complaining that emails were not received in CRM queues since yesterday.

On further investigation I found that CRM Email Router service was stopped, I tried several times but no luck.

Later I found that CRM Email Router service was stopped due to "SystemState.Xml" file corruption. Once recovered "SystemState.Xml" file, CRM Email Router service was back to normal.

As a normal practice its advisable to backup the following files to avoid such situations.

C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.Configuration.bin
C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.SystemState.Xml