It was near to New Year and I started receiving support call from one my prestigious clients complaining that emails were not received in CRM queues since yesterday.
On further investigation I found that CRM Email Router service was stopped, I tried several times but no luck.
Later I found that CRM Email Router service was stopped due to "SystemState.Xml" file corruption. Once recovered "SystemState.Xml" file, CRM Email Router service was back to normal.
As a normal practice its advisable to backup the following files to avoid such situations.
C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.Configuration.bin
C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.SystemState.Xml
On further investigation I found that CRM Email Router service was stopped, I tried several times but no luck.
Later I found that CRM Email Router service was stopped due to "SystemState.Xml" file corruption. Once recovered "SystemState.Xml" file, CRM Email Router service was back to normal.
As a normal practice its advisable to backup the following files to avoid such situations.
C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.Configuration.bin
C:\Program Files\Microsoft CRM Email\Service\Microsoft.Crm.Tools.EmailAgent.SystemState.Xml
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