CRM 2011 : CRM Ready Organization - Implementation Plan

One of my customers wanted to be CRM Ready Organization, they hired me to take this up.

I created plan of action which you can take as a reference to deliver CRM 2011 or 2013 implementation.

OneDrive location to the proposed action plan.

CRM 2011 - End User Training Guide

Microsoft has published an excellent resource on CRM 2011 End User Training.

OneDrive location to find the training guide.